Diplomacy in Difficult Situations

Tact and diplomacy are methods used to aid effective communication, especially during negotiation and when attempting to be persuasive or assertive.

Using tact and diplomacy appropriately can lead to improved relationships with other people and are a way to build and develop mutual respect, which in turn can lead to more successful outcomes and less difficult or stressful communications.

Tact and diplomacy are skills centred around an understanding of other people and being sensitive to their opinions, beliefs, ideas and feelings.

Content Library: Diplomacy in Difficult Situations
Getting started as a manager more_vert
Getting started as a managerclose

Find out step by step what an eSports manager does

Build your skills in:
  • Management of Personnel Resources
  • Creativity in the Face of Challenges
  • Negotiation
  • About
  • Free
  • Basic
  • eSports Manager Game more_vert
    eSports Manager Gameclose

    A game about managing a team of gamers!

    Build your skills in:
  • Management of Personnel Resources
  • Managing Up
  • Coordination
  • About
  • $
  • Basic
  • Managing an e-Sports Team more_vert
    Managing an e-Sports Teamclose

    Infographic plus suggestions on getting started

    Build your skills in:
  • Management of Personnel Resources
  • Interpersonal
  • Conflict Resolution
  • About
  • Free
  • Basic
  • How To Become a Better Listener more_vert
    How To Become a Better Listenerclose

    Studies on listening have show that we spend 60% of our communication time listening and that the average person can only remember 10% of that 3 days later. Discover why most of us find listening so difficult and how we can improve our listening skills.

    Build your skills in:
  • Active Listening
  • Listening Skills
  • Empathy
  • About
  • Free
  • Basic
  • Facilitation: What is a Neutral Stance and Why is it Important? more_vert
    Facilitation: What is a Neutral Stance and Why is it Important?close

    Practitioners create a space for the people they are helping, and let them bring the content (rather than a teacher or mentor whose job it is to impart education and information). An impartial stance means being in a place of non-judgement, of holding a space of psychological safety, and maintaining an equal voice to all those taking part.

    Build your skills in:
  • Facilitation of Discussion
  • Neutrality
  • Attuned to Culture
  • About
  • Free
  • Intermediate