Hotel managers are often referred to as General Managers. Their work includes management of hotel staff, overseeing the upkeep of hotel facilities, ensuring the highest level of guest satisfaction and customer service, overseeing marketing and sales, and financial management of the hotel.
The exact role of a hotel manager varies greatly depending on the hotel's size, purpose, and also ownership structure: for example, a manager of a small rural hotel will have different day to day work than a manager at a large resort complex in a busy summer destination. However, every manager is focused on delivering a top quality experience to guests while building a flourishing business.
- Adaptability to Changing Requirements
- Coach-ability and the Desire to Coach Others
- Customer Service Passion
- Operations Monitoring
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